May 21, 2019

When certain required data is missing or when there is an inconsistency with the data, certain results or data may not be displayed in BREEZE TankESP. For example, some users find that there is no result for some records in the report or Preview Emissions Data table; that only the Tank ID is displayed in the report while other columns are blank; or that only the Tank ID, Start Date, and End Date are displayed in the Preview Emissions Data table and all the other columns show “--“ (see images below). 

TankESP - Tank Summaries Spreadsheet

TankESP - Preview Emissions Data

Fortunately with BREEZE TankESP, users are able to easily troubleshoot the issue themselves in order to find a resolution by following the steps below:

  1. If there is no result for a record in the report, please first click the Preview Emissions Data button in the Main Menu to see if there is also no result for that record in the Preview Emissions Data table. If there is no result, please see the next step. If there is a result for that record in the Preview Emissions Data table but no result in the report, please contact the BREEZE Support Team.

    TankESP - Main Controls

  2. If there is no result for a record in the Preview Emissions Data table (i.e., only the Tank ID, Start Date, and End Date are displayed and all other columns are “--“), please click on any one of the cells with the “--“ for that record without result. The error message should be displayed in the message box in the top left corner of the Preview Emissions Data window, which you can then use to resolve the issue. 

    TankESP - Preview Emissions Data - Error Message

If you have questions when troubleshooting or when using BREEZE TankESP, please click the question mark button in the Admin area to access the user guide or contact the BREEZE Support Team via email at support@trinityconsultants.com or by phone at +1 (972) 661-8881x4.